MyChart Proxy Outreach to Parents (MyPOP): Mode of Outreach to Parents for Proxy Patient Portal Enrollment
Yale University
Summary
The goal of this randomized controlled trial is to assess the extent to which different modes of contacting parents who have not yet enabled to access to their children's medical records will result in greater proxy access. The main questions the study aims to answer are: * will outreach via text or patient portal message result in more parents having access than usual care (which is in-office suggestions to get access). * which mode - text or portal - will get more parents access. Participants will get a text message, or a portal message through their own patient portal, or no message. The investigators will check access to see which group has increased more during the study period.
Description
This study aims to evaluate the feasibility and impact of contacting parents/guardians of children seen in pediatric primary care practices to establish their proxy access to the EHR patient portal, called "MyChart." The primary objective of the study is to determine if directly messaging a guardian results in activation of proxy access to a child's MyChart at a higher rate compared with no specific messaging (usual care). A secondary objective of the study is to compare messaging strategies, with one arm being a message to the guardian's patient portal, and the other text messaging. Another…
Eligibility
- Age range
- 18+ years
- Sex
- All
- Healthy volunteers
- Yes
Inclusion Criteria: * Guardian of a child aged ≤12 years seen in one of the two identified health centers within the last 3 years with guardian status and contact information documented in the child's EHR Exclusion Criteria: * Preferred method of contact for guardians with no MyChart is telephone or physical letter to home * Guardians with EHR proxy access already activated for all children in their care.
Interventions
- BehavioralEmail
Email message sent to guardian with proxy information.
- BehavioralText
Text message sent to guardian with proxy information.
- BehavioralPatient Portal Message
Patient portal message (MyChart) to guardian with proxy information.
Locations (4)
- Cornell Scott Hill Health CenterNew Haven, Connecticut
- Fair Haven Community Health CenterNew Haven, Connecticut
- Yale New Haven HealthNew Haven, Connecticut
- Yale School of MedicineNew Haven, Connecticut