Reducing Appointment NoShow Through Targeted Pre-appointment Messaging
Hugo W. Moser Research Institute at Kennedy Krieger, Inc.
Summary
There are four goals of this project: (1) To examine the impact of different appointment reminder messages on appointment attendance; (2) to determine the added benefit of a patient navigator reaching out in advance of appointments to families at elevated risk of missing their appointment, and determine the most common barriers families face in appointment attendance; (3) to evaluate which patients are at highest risk of missing their appointment, and to determine the effectiveness of the intervention trial across different patient risk levels; and (4) to examine if the missing appointment interventions increase the socioeconomic diversity patients.
Description
Aim 1: To test messaging strategies aimed at reducing missed appointments, via a randomized trial, across two different Kennedy Krieger outpatient clinics. Using the reminder system timeline and contact strategy already in effect in these two centers, the investigators will trial alternative language in the reminders (i.e., enhanced message #1 and enhanced message #2) against the current standard of care language. Hypothesis 1: Enhanced messaging will be superior to the standard of care in terms of reducing missed appointments. The investigators do not make a priori hypotheses regarding which…
Eligibility
- Age range
- 0–24 years
- Sex
- All
- Healthy volunteers
- No
Inclusion Criteria: * All patients who are scheduled to be seen within the center for autism or the center for neuropsychological and psychological assessment for evaluation appointments will be automatically enrolled in the reminder message portion of the intervention trial. * Patients who are at elevated risk within the center for neuropsychological and psychological assessment are automatically enrolled in the patient navigator portion of the intervention trial. Exclusion criteria: * None for the messaging portion of the study * For patient navigation, patients \>18 years of age will be…
Interventions
- BehavioralReminder message and patient navigation
This study will evaluate the combination of pre-appointment messages and patient navigation services.
Location
- Kennedy Krieger InstituteBaltimore, Maryland