Reducing No-Shows in High-Risk Urology Patients Through Enhanced Preoperative Outreach
University of California, San Francisco
Summary
This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.
Eligibility
- Age range
- 18+ years
- Sex
- All
- Healthy volunteers
- No
Inclusion Criteria: * Adults aged 18 years or older * Identified as high risk for no-show by the study predictive model * Scheduled to undergo a urologic procedure at UCSF/UCSF affiliated sites Exclusion Criteria: * Younger than 18 years of age * Not scheduled for a urologic procedure
Interventions
- BehavioralPreoperative Outreach
Participants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate.
Location
- University of California, San FranciscoSan Francisco, California