Geisinger Clinic
The goal of this study is to help patients get seen sooner for behavioral health appointments by informing them about group therapy options, which allow more patients to be seen at once, often more quickly than 1:1 therapy. We will test whether messages describing the benefits of group therapy might encourage more patients to sign up for group therapy, thereby shortening patients' time to beginning therapy.
Before beginning any therapy, patients must complete an intake appointment, involving initial assessments and a determination of whether 1:1 or group therapy is appropriate for the patient. However, many patients are unaware that a group therapy recommendation (vs. 1:1 therapy) is a potential outcome of the intake appointment, and/or are unaware of the benefits of group therapy. We will test whether messages informing patients about the benefits of group therapy sent ahead of the routine intake calls can increase the uptake of group therapy, helping patients get care sooner. Patients will be…
Inclusion Criteria: * Patient is age 18 years or older * Patient is referred for outpatient behavioral health psychotherapy services at Geisinger * Patient has a scheduled behavioral health intake appointment * Patient is eligible to receive pre-appointment messages through MyChart and/or SMS
Informational messages delivered through MyChart or text message before a scheduled behavioral health intake call. The MyChart messages explain that the intake call is a one-time appointment to determine the most appropriate treatment plan, describe potential benefits of group psychotherapy, and provide a link to additional educational information about group therapy. Patient instructions with the same information added to the appointment within MyChart. Patients who do not have MyChart but can be sent text messages will get brief text messages with a link to MyChart to view patient instructions with information about group therapy.
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