The Patient Care Outreach, Navigation, Technology and Support 2.0 Study
University of California, San Francisco
Summary
This is a feasibility study employing virtual patient navigation for underserved individuals who speak English, Chinese or Spanish and were diagnosed with breast cancer or cardiovascular disease to determine the extent of usability for a virtual patient navigation portal serving people in underserved communities. While not able to entirely replace in-person interactions, virtual patient navigation may be used to expand reach and availability of navigation services to a much greater segment of the population.
Description
Patient COUNTS 2.0 aims to improve and scale up the current Patient COUNTS program. PRIMARY OBJECTIVES: I. Identify underserved individuals who speak English, Chinese or Spanish and were diagnosed with breast cancer or cardiovascular disease through collaboration with Zuckerberg San Francisco General Hospital (ZSFG), University of California, San Francisco clinics (Athena), University of California, San Francisco registries (via medical chart review), San Francisco State University, and other community organization collaborators. II. Conduct outreach to potential participants to let them kn…
Eligibility
- Age range
- 18+ years
- Sex
- All
- Healthy volunteers
- No
Inclusion Criteria: For Focus groups: * Breast cancer patients: Diagnosed with breast cancer, ages 18 or older, speaks English, Mandarin/Cantonese, or Spanish * Navigators: any patient navigator who has provided care to underserved populations diagnosed with cancer For Portal Implementation phase: * Ages 18 or older * Speaks English, Mandarin/Cantonese, Spanish, * Has any stage breast cancer * Has access to a phone that is able to receive text messages, is willing to stay in the study for six-seven months. Family User experience survey: * Family member or friend who may have assisted bre…
Interventions
- BehavioralPatient Navigation Program
Online health tool
- OtherQuality-of-Life (QOL) Assessment
Online surveys to assess QOL
- OtherSurvey Administration
Ancillary studies
Locations (2)
- Zuckerberg San Francisco General HospitalSan Francisco, California
- University of California, San FranciscoSan Francisco, California